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All orders are shipped by FedEx on business days (Monday to Friday) excluding holidays. Signature upon delivery required, no exceptions.
For express service, orders must be submitted Monday-Friday by 11AM EST.
Once your credit card is authorized, you will receive a confirmation email from us. In general, orders are processed in 1-3 business days. Once processed you will receive your order within 3-10 business days.
If you choose to ship your orders to multiple locations, there will be additional charges for each destination.
We are unable to ship to PO Box and military addresses.
Bird is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
To receive your order on or before December 24th, orders must be placed before 11 AM on the following dates:
Ground: Tuesday, December 17th
2nd Day: Friday, December 20th
Overnight: Monday, December 23rd
Ground - Free on all orders through 12/24/13
2nd Day - $25.00
Overnight - $45.00
Bird ships internationally! To place an order for international shipment, browse our web site and add items to your cart as usual. On the shopping cart page, there is a button that reads "International Checkout". After you have added all the items you wish to purchase to your cart, click that button.
The contents of your shopping cart will automatically be transferred to your cart at InternationalCheckout.com. Complete the order process at International Checkout. The friendly and professional people at International Checkout will process and ship your order.
All inquiries regarding your international order should be directed to
If you are not completely satisfied with your Bird online purchase, you may send it back to us for an exchange or a refund.
Sale merchandise, lingerie and swimwear are Final Sale. No exchanges or returns will be accepted.
All returns must include a return authorization number. See below for instructions on how to receive a return authorization. Items returned without a return authorization number will not be accepted. All merchandise returned must be unworn, unwashed, with the price tags intact. Jewelry must be returned in original packaging.
Returns must be returned within 30 days of the original ship date and should be sent prepaid. We will not accept CODs.
We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.
In case merchandise is not available for exchange, you will be reimbursed.
We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Returns of full price merchandise may be accepted within 10 days of purchase for store credit or exchange. Store credits are valid for 6 months.
All sale items, fragrances, swimwear and undergarments are final sale and cannot be returned or exchanged.
Full-priced merchandise purchased between November 28th and December 24th, 2013 are eligible for returns or exchanges until January 10th, 2014. Sale merchandise, lingerie and swimwear are Final Sale.
1. Before sending out your return/exchange package, please click "My Account" to log in and locate the appropriate order under "Order History".
2. Click "Create Return Request", select the items and reasons for the return and click "Create". Your Return Authorization number (RA#) will be emailed to you once we process your request; please allow up to 72 hours for processing. All requests for RA numbers must be made online. No RA numbers are available via telephone, fax, or mail.
3. Print your confirmation email and include it with your package.
4. Pack and securely seal the merchandise in the original package if possible. Jewelry must be returned in original packaging. Please write your RA# very visibly on the outside of the package.
5. Address the package to:
Bird Website Returns
203 Grand Street
Brooklyn, NY 11211
All sale items sold online are subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible and you will not be charged for the out of stock item.
We are happy to price adjust an item if it was purchased at full-price within 7 days of first markdowns. Sale items that are farther marked down are not eligible for price adjustments.
Sale merchandise is final sale; sale discounts cannot be combined with other discounts or offer codes. Full-priced merchandise purchased with a discount code are not final sale.
To apply discount/coupon codes, please register and log-in to your account.