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For the Papillionaire contest rules & conditions, please scroll to the bottom of this page.


Questions about your order or products featured online? Email Natasha at or call 718-388-3707 for customer service. Please visit our contact page for other inquiries. 


All orders are shipped by FedEx on business days (Monday to Friday) excluding holidays. Signature upon delivery required, no exceptions.

For express service, orders must be submitted Monday-Friday by 11AM EST.   Overnight orders placed on Friday will be delivered on Monday.

Once your credit card is authorized, you will receive a confirmation email from us. In general, orders are processed in 1-3 business days. Once processed you will receive your order within 3-10 business days.

If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

We are unable to ship to PO Box and military addresses.

Bird is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.


Ground - $12 and free ground shipping on all orders over $250
2nd Day - $25.00
Overnight - $45.00


Bird ships internationally! To place an order for international shipment, browse our web site and add items to your cart as usual. On the shopping cart page, there is a button that reads "International Checkout". After you have added all the items you wish to purchase to your cart, click that button.

The contents of your shopping cart will automatically be transferred to your cart at Complete the order process at International Checkout. The friendly and professional people at International Checkout will process and ship your order.

International orders placed through International Checkout are not eligible for promotions or price adjustments.

All inquiries regarding your international order should be directed to


If you are not completely satisfied with your Bird online purchase, you may send it back to us for an exchange or a refund.

Sale merchandise, fragrance and lingerie are Final Sale. No exchanges or returns will be accepted.

All returns must include a return authorization number. See below for instructions on how to receive a return authorization.  Items returned without a return authorization number will not be accepted.  All merchandise returned must be unworn, unwashed, with the price tags intact. Jewelry must be returned in original packaging.

Returns must be returned within 14 days of the original ship date and should be sent prepaid. We will not accept CODs.

We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.

Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.

In case merchandise is not available for exchange, you will be reimbursed.

We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

Mansur Gavriel bags are eligible for refund if received by Bird within 7 days of purchase.  Due to the high demand of this product returns or exchanges of Mansur Gavriel bags will not be accepted outside of this window.  Bird cannot guarantee availability of alternative styles and/or colors on Manusr Gavriel stock.  Shipping costs are not refundable.  Refunds may take up to 10 business days for the bank to complete.


Web returns can be brought to any of our 3 locations with a valid return authorization number. Refunds cannot be processed in stores but will be passed along to the web department. Please allow up to 7 business days for returns to be processed.

Web items can be exchanged in-store for an item of greater or equal value; no cash refunds or store credit will be given.


1. Before sending out your return/exchange package, please click "My Account" to log in and locate the appropriate order under "Order History".

2. Click "Create Return Request", select the items and reasons for the return and click "Create". Your Return Authorization number (RA#) will be emailed to you once we process your request; please allow up to 72 hours for processing. All requests for RA numbers must be made online. No RA numbers are available via telephone, fax, or mail.

3. Print your confirmation email and include it with your package.

4. Pack and securely seal the merchandise in the original package if possible. Jewelry must be returned in original packaging. Please write your RA# very visibly on the outside of the package.

5. Address the package to:

Bird Website Returns
203 Grand Street
Brooklyn, NY 11211


Full priced unworn merchandise may be exchanged or returned for store credit only within 14 days of purchase.  Original tags must be attached and packaging must be intact.  Store credit is valid for six months.  

Bird does not issue refunds.  Sale items cannot be returned or exchanged.

Fragrances, undergarments, merchandise without price tags attached, and without boxes cannot be returned or exchanged.


All sale items sold online are subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible and you will not be charged for the out of stock item.

We are happy to price adjust an item if it was purchased at full-price within 7 days of first markdowns.  The difference will be offered as store credit.  Sale items that are farther marked down are not eligible for price adjustments.

Sale merchandise is final sale; sale discounts cannot be combined with other discounts or offer codes.  Full-priced merchandise purchased with a discount code are not final sale.

To apply discount/coupon codes, please register and log-in to your account.  Promotional codes may not be applied to prior orders.


Contest Details:

Contest entrants must submit their name and email address into the form above. Bird will be

giving away one men’s bike and one woman’s bike. By entering the Win a Bike sweepstakes you

will be added to our newsletter list as well as Papillionaire’s newsletter list and will receive email

updates about new products, trends and promotions from both companies.

Contest ends at June 30th at 11:59 PM EST.

For the complete list of contest terms and conditions scroll to the bottom of this page.




DESCRIPTION: "Papillionaire Bike Giveaway" (the “Giveaway”) begins on June 1, 2014 at

12:01 a.m. Eastern Time (“ET”) and ends on June 30, 2014 at 11:59 p.m. ET (the “Giveaway

Period”). Entry in the Giveaway does not constitute entry into any other promotion or contest.

By participating in the Giveaway, each entrant unconditionally accepts and agrees to comply

with and abide by these Official Rules and the decisions of JWM Grand Street Inc, 203 Grand

Street, Brooklyn NY 11211 (“Sponsor”), which shall be final and binding in all respects.

ELIGIBILITY: Giveaway is open to legal residents of the fifty (50) United States and the

District of Columbia who are at least eighteen (18) years old at the time of entry and who did not

purchase any item for the purposes of entering this Giveaway. Employees of JWM Inc, as well

as the immediate family (spouse, parents, siblings and children) and household members of each

such employee are not eligible to enter this Giveaway. The Giveaway is subject to all federal,

state, and local laws and regulations. Giveaway is void where prohibited by law.

LIMIT: One (1) email submission per person. Any attempted Submissions in excess of this limit

will be deemed void. Sponsor is not responsible for technical, hardware, software, or telephone

failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled, or

delayed computer transmissions which may limit or interfere with a your ability to participate in

this Giveaway. In addition, Sponsor shall not be responsible for any damage to your computer,

tablet, mobile phone or other property resulting from participating in, or downloading any

materials for, this Giveaway. Use of any automated system to participate in this Giveaway is

prohibited and will result in disqualification.


2014, two (2) winners will be selected from amongst all eligible Submissions received during the

Giveaway Period. There will be one (1) winner of the woman’s bike and one (1) winner of the

men’s bike. The potential winners will be notified by e-mail, using contact information provided

or collected at the time of entry. Each entrant must have a valid e-mail address and it is each

entrant’s responsibility to update Sponsor of any change in e-mail address. The potential winners

will be required to respond stating his/her intent to receive the prize within forty-eight (48)

hours, or an alternate potential winner may be selected. In addition, the potential winners will be

required to confirm identity and eligibility with a legal and current form of identification within

seven (7) days of notice of selection in order to claim the Prize. Sponsor, in its sole discretion,

will attempt to contact the potential winner for the Prize in accordance with the above procedure,

after which the Prize in question may go unawarded. If any potential prize winner is found to be

ineligible, or if the selected winner has not complied with these Official Rules or declines the

prize for any reason prior to award, such potential prize winners will be disqualified and an

alternate prize winner may be selected. The odds of winning a Prize depend on the number of

eligible Submissions received during the Contest Period.

PRIZES: Two (2) Prizes are available. Each Prize consists of one (1) Papillionaire bicycle.

GENERAL PRIZE CONDITIONS: Limit: One (1) prize per person. No cash alternative or

prize substitutions, exchanges or returns will be allowed, except Sponsor reserves the right to

substitute a Prize for one (1) of comparable value if the respective Prize is unavailable for any


GENERAL RULES: Sponsor reserves the right to cancel, suspend and/or modify the Giveaway,

or any part of it, if any fraud, technical failures or any other factor impairs the integrity of the

Giveaway, as determined by Sponsor in its sole discretion. If terminated Sponsor may, in its

sole discretion, either (a) suspend the Giveaway to address the impairment and then resume the

Giveaway in a manner that best conforms to the spirit of these Official Rules or (b) terminate the

Giveaway and, in the event of termination, award any prizes at random from among the eligible,

non-suspect entries received up to the time of the impairment. Sponsor reserves the right to

disqualify any individual it finds to be tampering with the Submission process or the operation of

the Contest or to be acting in violation of these Official Rules or any other disruptive manner and

void all associated Submissions.

NON-INFRINGEMENT/GRANT OF RIGHTS: Acceptance of a Prize constitutes prize

winner’s permission for Sponsor and its designees to use prize winner’s name, photograph,

Submission, likeness, biographical information, statements and address (city and state) for

advertising, promotional and/or publicity purposes worldwide and in all forms of media

now known, including the Internet, or hereafter developed, in perpetuity, without further

compensation, notification, permission or other consideration, except where prohibited by law.

Without limiting the generality of these Official Rules, winner shall irrevocably grant, transfer,

convey and assign to Sponsor the entirety of the rights in and to the Submission and all renewals

and extensions of copyright, and the right to secure copyright registrations thereto in perpetuity

including, without limitation, the rights to use the Submission for any and all purposes in any and

all media whether now known or hereafter developed, on a worldwide basis, in perpetuity.

WAIVER/RELASE OF LIABILITY OF SPONSOR: Entrants agree that the Sponsor and

each such company’s officers, directors, employees and agents (A) shall not be responsible or

liable for, and are hereby released from, any and all costs, injuries, losses or damages of any

kind, including, without limitation, death and bodily injury, due in whole or in part, directly or

indirectly, to participation in the Contest or any Contest-related activity, or from entrants’

acceptance, receipt, possession and/or use or misuse of any prize, and (B) has not made any

warranty, representation or guarantee express or implied, in fact or in law, with respect to any

prize, including, without limitation, to such prize’s quality or fitness for a particular purpose.

Sponsor is not responsible for errors in the administration or fulfillment of this Contest,

including without limitation mechanical, human, printing, or distribution. Sponsor is not

responsible for electronic transmission errors resulting in omission, interruption, deletion, defect,

delay in operations or transmission, theft or destruction or unauthorized access to or alterations

of Submissions, or for technical, network, telephone, equipment, electronic, computer, hardware

or software malfunctions or limitations of any kind or inaccurate transmissions of or failure to

receive entrant information by Sponsor on account of technical problems or traffic congestion on

the Internet or at any Web site or any combination thereof. The invalidity or unenforceability of

any provision of these Official Rules shall not affect the validity or enforceability of any other

provision. In the event that any provision is determined to be invalid or otherwise unenforceable

or illegal, these Official Rules shall otherwise remain in effect and shall be construed in

accordance with their terms as if the invalid or illegal provision were not contained herein.

DISPUTE/CHOICE OF LAW: All disputes, claims and causes of action (each a “Claim”)

arising out of or relating to the Giveaway, the meaning or interpretation of the Official Rules or

the award and/or receipt of any Prize shall be resolved by applying the laws of New York,

without regard to conflict of laws provisions therein and shall be solely and exclusively brought

in United States District Court for the Southern District of New York or the appropriate state

court in New York State. All Claims shall be resolved individually, without resort to any form of

class action; and all claims, judgments and awards shall be limited to actual out-of-pocket costs

incurred, but in no event include attorneys’ fees, and under no circumstances will any entrant be

permitted to obtain awards for and hereby waives all rights to claim, punitive, incidental, special

and consequential damages.